Thank you for choosing AbridgeRx! We’re here to make your experience as smooth and supportive as possible. Below, you’ll find our policies for refunds, shipping, and returns, with a special focus on prescription medications. If you have any questions or need assistance, please reach out to us at support@abridgerx.com—your health and satisfaction are our top priorities.

At AbridgeRx, your health and satisfaction are at the heart of everything we do. If you’re not completely satisfied with your experience for any reason, please let us know at support@abridgerx.com. We’ll do everything we can to make it right...it’s that simple.

• Final Sales: Once your prescription medication has been shipped, the sale is final. Due to legal regulations, we’re unable to offer refunds or accept returns for prescription medications.
• Our Commitment to You: While we can’t accept returns, we’re here to help if you have any concerns about your medication. Please contact us at support@abridgerx.com, and we’ll work with your healthcare provider and pharmacy to address any issues.

• Non-Refundable: Once your auto-refill prescription has been filled and shipped, we’re unable to offer a refund.
• Easy Adjustments: We understand plans can change! That’s why we send an email to the address on file 48 hours before processing your auto-refill. This gives you plenty of time to log in and adjust or cancel your order if needed.
• Need Help?: To cancel or modify an upcoming auto-refill, follow the instructions in the email or reach out to us at support@abridgerx.com within the 48-hour window.

• Processing Duration: We know you’re eager to start your treatment! Our team works diligently to process your order within 4-8 business days. Please note that orders aren’t shipped or delivered on weekends or holidays.
• Keeping You Informed: During busy periods, processing might take a little longer. If there’s a significant delay, we’ll let you know every step of the way.

Domestic Only: We currently ship only within the United States. International shipping isn’t available at this time.

Your Responsibility: As the customer, you’re responsible for any customs duties, taxes, or tariffs that may be applied to your order.

• Our Support: Our Pharmacy partners take great care in packaging your medication, but if your order arrives damaged, please contact us right away at support@abridgerx.com. We’ll guide you through the claims process with the shipping carrier and ensure you receive the care you need.
• Claim Process: If your order is damaged, please keep all packaging materials and damaged items as evidence when filing a claim with the carrier.

• Order Verification: All orders are carefully verified before processing, which may involve reaching out to your healthcare provider or pharmacy to ensure everything is correct.
• Tracking Details: Once your order ships, we’ll send you an email with tracking information so you can keep an eye on your package.
• Delivery Address: Please double-check that your delivery address is accurate and complete. We’ll do our best to assist if there’s an issue, but we can’t guarantee delivery to incorrect addresses.
• Questions?: Your satisfaction matters to us. If you have any questions about your order or delivery, don’t hesitate to contact our support team at support@abridgerx.com.

We may update this policy from time to time to better serve you. We’ll always notify you of any significant changes, and your continued use of our platform means you agree to the updated terms.

Thank you for trusting AbridgeRx with your healthcare needs. We’re honored to support you on your journey to better health! For any assistance, feel free to email us at support@abridgerx.com or call (866) 754-4309.